Bank scams more sophisticated, personal

Bank scams are becoming more sophisticated — and more personal. These days, it’s not just about shady emails, robocalls, or texts. Scammers are using information they gather online to pose as account owners, and it almost cost my parents their savings.

My mom was doing a routine check of her online bank account when something strange caught her eye: a pending transfer of her entire savings to an account in Texas. She had not authorized any transfer, especially not one that would move her savings to another state.

The teller followed protocol and asked all the security questions. The thing is, the scammer had all the right answers. They knew enough about my mom to sound credible.